App support
North Pole Phone support
How to get help with North Pole Phone, and how to have your data deleted.
Getting in touch
Email [email protected] for help with the app.
[email protected]Common questions
- Can I download North Pole Phone yet?
- North Pole Phone is being prepared for the App Store. This page will link to the listing when it is available.
- Does the app make real calls?
- No. Every call is pretend, with prerecorded character audio. No number entered in the keypad connects to a real telephone number.
- Are my child’s messages uploaded?
- No. Recordings are stored on the device. A parent can deliberately export a recording from the Parent Area to a destination they choose.
- Can parents write custom replies?
- Parents choose from the included prerecorded replies and videos. The app does not generate personalised voices or send recordings to an AI service.
- How do I remove a recording?
- Unlock the Parent Area, open Saved messages and delete the recording. Any copy you previously exported must be deleted separately from its destination.
- Can I use the advent calendar again next year?
- Yes. Once all doors are available, open Parent Area → Advent calendar and choose the reset for the next season. Confirming clears the opened-door progress and restores the December date locks.
Deleting your data
There is no North Pole Phone account. Delete saved recordings in Parent Area → Saved messages. Remove the optional parent PIN in the unlocked Parent Area before deleting the app if you want its Keychain record removed too. Deleting the app removes its local app storage; exported copies and backups must be managed separately. We cannot remotely erase local app data. Contact support to request removal of correspondence you have sent us.
Compatibility
- Minimum version
- iOS 17 or iPadOS 17 or later
- Supported devices
- iPhone, iPad