Chloe’s Paint by Numbers support

Getting in touch

Email [email protected] and we will reply within two working days.

Common questions

How do I get packs I have already bought onto a new iPhone or iPad?

Sign in with the same Apple Account, open the app, tap the settings button on the main screen, answer the grown-ups’ question and choose Restore Purchases. The shop has the same option. Your packs come back without paying again.

Does the app need an internet connection?

Not to paint. Every picture is built into the app, so it works offline. Buying or restoring packs needs a connection, because that goes through Apple.

Is a half-finished picture saved?

Yes. Progress is saved on the device, and each picture picks up where it was left. Deleting the app deletes the saved progress.

Why does the app ask to add to my photos?

Only when you choose to save a finished picture. The permission lets the app add that picture to your library; it cannot see or change anything already there.

Deleting your data

There is nothing to delete on our side. The app has no accounts and sends us no personal data, so we hold no record of you or your child. Everything it keeps is on your device: deleting the app removes its saved paintings. Pictures saved to Photos are deleted in Photos, and a copy in an earlier device backup goes when that backup is replaced or deleted. Purchases are recorded by Apple, not by us, so deleting the app does not lose them — you can restore them at any time. If you have a question about any of this, email [email protected].

Compatibility

Minimum version

iOS 17 or iPadOS 17, or later

Supported devices

iPhone, iPad